Emma is a registered Social Worker, who obtained her PhD in Sociology in 2004. Since then she has worked between research, policy and practice on developing and embedding personal outcomes approaches, in Scotland and Wales and internationally. Emma is a part time research associate at the University of Strathclyde. Emma is committed to ensuring that the voices of supported people and caregivers are included in decision-making, at individual and collective levels. The focus on personal outcomes is at the centre of that. The need to engage meaningfully with practitioners to find out what works for them is an essential component.